Troubleshooting 101: How to Fix Pending SSL on Shopify

For many online businesses, having a secure website is crucial to building trust with customers and protecting sensitive information. That’s where SSL certificates come in – they provide an added layer of security for your website by encrypting data that is exchanged between the server and user.

Shopify, one of the most popular e-commerce platforms out there, offers users the option to install SSL certificates on their stores. However, it’s not always smooth sailing when it comes to getting these certificates up and running. In this blog post, we’ll be discussing how to troubleshoot common issues with pending SSL certificates on Shopify so you can get back to business as usual!

Shopify’s SSL Certificate

Shopify’s SSL Certificate is an essential aspect of securing your online store. It ensures that all information exchanged between the server and user on your website is encrypted, making it difficult for hackers to intercept and access any sensitive data.

To install an SSL certificate on Shopify, you need to have a custom domain name. This means upgrading from the default “” URL to something more professional like “”. Once you’ve done this, Shopify will automatically generate a free SSL certificate for your domain.

Shopify’s SSL certificates come with 256-bit encryption, which is considered one of the most secure methods available today. This level of encryption provides peace of mind that customer data and transactions are protected from prying eyes.

It’s important to note that while Shopify offers free SSL certificates for custom domains, they do not cover third-party domains or subdomains. In these cases, you’ll need to purchase an SSL certificate separately from a trusted provider.

Shopify’s SSL Certificate is an essential tool in safeguarding your online business against potential threats. By following the proper installation procedures and troubleshooting common errors as needed, you can ensure that your customers’ data remains secure at all times.

See also  Here's How to Add Borders to Selections in Photoshop?

How to properly install an SSL certificate on Shopify

Installing an SSL certificate on Shopify is a crucial step in securing your website and protecting your customers’ data. Here are the steps to properly install an SSL certificate on Shopify:

1. Purchase an SSL Certificate: You can buy one from a third-party provider or directly through Shopify.

2. Activate the SSL Certificate: Once you have purchased the certificate, activate it by visiting your Shopify admin panel and selecting “Online Store” > “Domains” > “SSL certificates”.

3. Install the Certificate: Click “Upload a new certificate”, select your SSL file, and click “Install”.

4. Redirect Your Site to HTTPS: To ensure that all traffic is routed securely through HTTPS, enable automatic redirection under “Settings” > “Checkout” > “Customer contact”.

5. Verify Installation: After installation, verify that your site has successfully switched to HTTPS by checking for the padlock icon in the browser address bar.

Installing an SSL certificate on Shopify is easy if you follow these simple steps carefully. It’s essential to protect both yours and your customer’s sensitive information while browsing on your store – so don’t overlook this important task!

Why is my SSL certificate still pending?

After installing an SSL certificate on your Shopify store, you might still see a “pending” status. This can be frustrating and concerning, but there are several reasons why this could be happening.

Firstly, it’s important to note that the installation process usually takes up to 48 hours to complete. During this time period, your certificate is being verified by the issuing authority before it becomes active. So if you’ve recently installed the SSL certificate and it’s only been a few hours since then, give it some time.

If more than two days have passed and your SSL certificate is still pending, check whether all of your DNS records are set up correctly. It might take some time for these changes to propagate across different servers around the world.

Another possible reason for a pending SSL status could be that there’s an issue with the CSR (Certificate Signing Request) or private key used during the installation process. Make sure both were generated correctly and match each other.

If none of these solutions work or if you’re unsure how to proceed with troubleshooting any issues related to SSL certificates on Shopify stores – reach out to their support team who will gladly assist in resolving any outstanding issues

See also  Do You Really Get Free Email With a Godaddy Domain?

How to troubleshoot common SSL errors

SSL errors can be quite frustrating, especially when you’re trying to run an online store on Shopify. However, not all SSL errors are the same and they can occur for different reasons. Here are some common SSL errors that users face and possible troubleshooting solutions.

One of the most common issues is a certificate mismatch error. This occurs when the domain name in your SSL certificate doesn’t match your website’s domain name. To fix this issue, ensure that you’ve installed the correct SSL certificate with matching domains.

Another error is a mixed content warning which happens when there’s insecure content loaded on a secure page. You can identify this by looking at browser warnings or using tools like to detect insecure resources on your site.

If you’re experiencing connection timeout errors, it could mean that there’s an issue with your server configuration or firewall settings blocking traffic from external sources. Check with your hosting provider to ensure everything is configured correctly and consider updating firewall settings if necessary.

Expired certificates can cause HTTPS failures too. Always keep track of expiration dates and renew certificates before they expire to avoid such errors.

By understanding these common SSL error types and their potential causes, you’ll be better equipped to troubleshoot them effectively so customers feel confident engaging with your site securely!


SSL certificates are an essential part of any online store’s security and trustworthiness. Shopify makes it easy for merchants to install and manage their SSL certificates, but issues can still arise from time to time.

By following the troubleshooting steps outlined in this article, you should be able to identify and resolve most common SSL errors on your Shopify store. Remember that proper installation and configuration of your SSL certificate is crucial for ensuring a secure shopping experience for your customers.

If you’re still experiencing issues with pending SSL on Shopify after trying these solutions, don’t hesitate to reach out to Shopify support or consult with a professional developer who specializes in website security. With the right approach and resources at hand, you can keep your online store secure and build trust with your customers over time.